Effective date: November 2025
Applies to: All orders placed on kiaoa.com
1. General Information
Kiaoa ships fishing lures, reels, and other angling gear to customers around the world.
Our orders are packed and dispatched from our facility in Alexandria, Virginia (USA).
We currently ship to most international destinations, except where shipping is restricted or prohibited by international regulations.
This policy describes how we handle, process, and deliver your order.
The rates, delivery times, and conditions listed here are the same as those used during checkout on kiaoa.com and in our Google Merchant Center settings.
2. Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or U.S. public holidays will be handled on the next business day.
Once your order has been shipped, you will receive a confirmation email with tracking information and carrier details.
We do our best to process shipments promptly so you can receive your fishing gear as soon as possible.
3. Estimated Delivery Times and Fees
Our delivery partners vary by region to ensure the fastest and most reliable service available. Estimated transit times are based on standard conditions and may vary slightly due to customs clearance or local delivery capacity.
| Region | Countries/Areas Included | Handling Time | Estimated Delivery Time | Shipping Fee |
|---|---|---|---|---|
| North America | United States, Canada, Mexico | 1–3 business days | 7–15 business days | Free shipping for orders over $59.99; $12.99 for orders under $59.99 |
| Europe | United Kingdom, Germany, France, Italy, Spain, and others | 1–3 business days | 7–15 business days | Free over $59.99; $12.99 under $59.99 |
| Asia | Japan, South Korea, Singapore, and others | 1–3 business days | 7–15 business days | Free over $59.99; $12.99 under $59.99 |
| Oceania | Australia, New Zealand | 1–3 business days | 7–15 business days | Free over $59.99; $12.99 under $59.99 |
| South America | Brazil, Argentina, Chile, and others | 1–3 business days | 7–15 business days | Free over $59.99; $12.99 under $59.99 |
| Middle East | United Arab Emirates, Saudi Arabia, Israel, and others | 1–3 business days | 7–15 business days | Free over $59.99; $12.99 under $59.99 |
| Africa | South Africa, Nigeria, Egypt, and others | 1–3 business days | 7–15 business days | Free over $59.99; $12.99 under $59.99 |
| Excluded Regions | Countries under international sanctions or trade restrictions | — | — | Shipping unavailable |
Note: Shipping times are provided as estimates and not guarantees. Delays may occur due to customs inspections, international regulations, or carrier service limitations.
4. Tracking and Delivery Confirmation
After shipment, you will receive a tracking number and a link to monitor your order’s progress online.
Tracking updates are provided by the carrier and may take up to 48 hours to appear after dispatch.
If you have not received tracking information within 5 business days after placing your order, please contact our support team.
5. Shipping Restrictions
Kiaoa does not ship to countries under international sanctions or where postal or courier services are unavailable.
If you place an order from a restricted country or location, it will be automatically canceled and refunded in full.
We do not deliver to P.O. boxes, military addresses, or remote locations where international carriers are not supported.
6. Address Accuracy and Responsibility
Please ensure that all delivery information entered at checkout is accurate and complete.
Kiaoa is not responsible for delays or losses resulting from incorrect shipping details provided by the customer.
If an address correction is needed, contact us immediately after placing your order.
7. Contact Information
All shipments originate from:
715 S Washington St, Apt C2, Alexandria, VA 22314, United States
For any questions about shipping or delivery, please contact our support team:
Email: help@kiaoa.com
Phone: +1 (703) 356-7108
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
8. Our Commitment to Customers
We understand that anglers rely on dependable shipping to prepare for their next fishing trip.
Kiaoa partners with trusted logistics providers to ensure every lure, reel, and bait is delivered safely and on schedule.
Our goal is to make global shipping as seamless as possible—so you can focus on fishing, not waiting.