Effective date: November 2025
Applies to: All purchases made on kiaoa.com
1. Overview
These Billing Terms and Conditions outline how Kiaoa processes payments, issues invoices, and manages billing-related matters for all online purchases.
By completing a transaction on kiaoa.com, you agree to these terms in full.
2. Payment Methods
Kiaoa accepts the following secure payment options:
Major credit and debit cards (Visa, MasterCard, American Express, Discover)
PayPal and other trusted digital payment methods displayed at checkout
All payments are processed securely through PCI-compliant payment gateways.
We do not store, access, or retain your complete credit card details on our servers.
3. Billing Authorization
By submitting payment information, you authorize Kiaoa and its payment processors to charge the total order amount, including product cost, shipping fees, and applicable taxes, to your selected payment method.
You also agree that Kiaoa may reattempt to process your payment if the initial attempt fails due to temporary issues such as network errors or authorization holds.
4. Currency and Pricing
All prices on kiaoa.com are displayed in U.S. Dollars (USD) unless otherwise stated.
The total amount charged may vary slightly due to currency conversion or bank processing fees if you are purchasing from outside the United States.
Kiaoa is not responsible for any foreign exchange or service fees applied by your financial institution.
5. Taxes and Duties
Customers are responsible for all applicable local taxes, customs duties, or import fees required by their country’s regulations.
These charges are not included in the product price or shipping fees displayed at checkout unless explicitly stated.
6. Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation email containing:
Your order number
Billing and shipping details
Summary of purchased items
Total amount paid
If you do not receive a confirmation email within 24 hours, please check your spam folder or contact our support team at help@kiaoa.com
7. Billing Errors and Discrepancies
If you notice any errors or unauthorized charges related to your order, please contact us immediately at help@kiaoa.com
We will review the issue promptly and work with our payment processor to correct any confirmed billing errors.
You must report any billing discrepancies within 15 days of the transaction date to remain eligible for adjustment or refund.
8. Chargebacks and Payment Disputes
Kiaoa values fairness and transparency in all billing matters.
Before initiating a chargeback or payment dispute with your bank or card issuer, we strongly encourage you to contact us directly at help@kiaoa.com
Most billing or shipping issues can be resolved quickly through our support team.
Filing a dispute without prior communication may delay your refund and affect future purchases on our website.
9. Refunds and Credits
Approved refunds are always issued to the original payment method used for the transaction.
Refunds are processed in accordance with our Return & Refund Policy
and typically completed within 7 business days after confirmation.
Shipping fees are non-refundable unless the return is due to an error by Kiaoa.
10. Subscription or Recurring Payments
Currently, Kiaoa does not offer automatic subscription or recurring payment services.
If such services become available in the future, customers will receive advance notice and be required to provide explicit consent before any recurring billing occurs.
11. Data Privacy and Security
All billing and payment data are processed in compliance with PCI-DSS standards and applicable data protection laws.
Kiaoa uses secure encryption and SSL protocols to safeguard your payment information during checkout.
We never sell or share your billing data with third parties for marketing purposes.
12. Fraud Prevention
To protect against fraudulent transactions, Kiaoa reserves the right to verify payment details, request additional identity information, or cancel suspicious orders.
If your order is flagged for review, our support team will contact you using the information provided during checkout.
13. Policy Updates
Kiaoa may update these Billing Terms and Conditions from time to time.
Any changes will be posted on this page and become effective immediately upon publication.
You are encouraged to review this page periodically to stay informed of the latest terms.
14. Contact Information
For any billing inquiries or assistance, please contact our support team:
Kiaoa Customer Service
715 S Washington St, Apt C2
Alexandria, VA 22314, United States
Email: help@kiaoa.com
Phone: +1 (703) 356-7108
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)