1. What products does Kiaoa sell?
Kiaoa specializes in premium fishing gear, including Pencil Lures, Metal Lures, Hard Baits, Fishing Jigs, Soft Plastics, Spinning Reels, and Baitcasting Reels.
Each item is designed for anglers who value performance, precision, and reliability on the water.
2. Where does Kiaoa ship from?
All orders are packed and shipped from our facility in Alexandria, Virginia, USA.
We work with reliable international carriers to ensure fast and safe delivery worldwide.
3. Do you ship internationally?
Yes. Kiaoa ships to most countries across North America, Europe, Asia, Oceania, South America, the Middle East, and Africa, except regions under international sanctions or shipping restrictions.
You can review detailed delivery times and shipping rates on our Shipping Policy
page.
4. How long will it take to receive my order?
Processing Time: 1–3 business days
Delivery Time: 7–15 business days, depending on your region
You’ll receive an email with a tracking number once your order has shipped.
5. How can I track my order?
After your order ships, a confirmation email with a tracking number and carrier link will be sent to you.
You can click the link in the email or visit your account page to check your order’s delivery status anytime.
6. What are the shipping costs?
Orders over $59.99 qualify for free shipping, while orders below that amount include a $12.99 flat shipping fee.
Shipping rates are calculated and displayed during checkout for full transparency.
7. What is your return policy?
You can return most items within 30 days of delivery as long as they are unused, undamaged, and in original packaging.
Please see our full Return & Refund Policy
for details.
8. How do I start a return or refund?
Email our support team at help@kiaoa.com
with your order number and reason for return.
We’ll verify your eligibility and provide a Return Authorization (RA) number along with shipping instructions.
Refunds are processed within 7 business days after the returned item is received and inspected.
9. Who pays for return shipping?
If the return is due to a defective or incorrect item, Kiaoa will cover the return shipping cost.
For all other returns (such as change of mind), the customer is responsible for return shipping.
10. What if my item arrives damaged or defective?
If you receive a damaged or incorrect item, please contact us at help@kiaoa.com
within 7 days of delivery.
Provide your order number and clear photos of the issue. We will send a replacement or full refund at no additional cost.
11. Do you offer exchanges?
We currently do not offer direct exchanges.
If you want a different product, please return the original item for a refund and place a new order through the website.
12. What payment methods do you accept?
Kiaoa accepts major credit and debit cards, including Visa, MasterCard, American Express, and Discover, as well as other secure payment methods displayed at checkout.
13. Is my payment information secure?
Yes. Kiaoa uses SSL encryption and trusted payment gateways to ensure your personal and payment information is completely protected.
We do not store your credit card details on our servers.
14. Can I change or cancel my order after placing it?
If you need to modify or cancel an order, contact us as soon as possible at help@kiaoa.com
Once the order has been processed or shipped, it can no longer be changed.
15. Do you offer bulk or wholesale discounts?
Yes, Kiaoa provides special pricing for bulk purchases and wholesale customers.
Please email help@kiaoa.com
with your business information and product requirements for more details.
16. How can I contact customer service?
You can reach our customer support team during business hours:
Email: help@kiaoa.com
Phone: +1 (703) 356-7108
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Address: 715 S Washington St, Apt C2, Alexandria, VA 22314, United States
17. Why choose Kiaoa?
Because we’re anglers ourselves. Every lure, jig, and reel we sell has been tested for performance, balance, and durability.
Our goal is to help you make every cast count—wherever you fish.