At Kiaoa, we are committed to delivering high-quality fishing gear and excellent customer service. We strive to ensure every order reaches you quickly, safely, and with full transparency.
Order Processing Time
All orders are processed within 1–3 business days (Monday through Friday, excluding holidays). Once your order is shipped, you will receive an email with tracking information.
Shipping Methods, Costs, and Delivery Times
| Region | Countries/Areas | Handling Time | Shipping Cost | Estimated Delivery Time (after handling) |
|---|---|---|---|---|
| North America | United States, Canada, Mexico | 1–3 business days | Free over $59.99; $12.99 under $59.99 | 7–15 business days |
| Europe | UK, France, Germany, Spain, and other European countries | 1–3 business days | Free over $59.99; $12.99 under $59.99 | 7–15 business days |
| Middle East | UAE, Saudi Arabia, and other Middle Eastern countries | 1–3 business days | Free over $59.99; $12.99 under $59.99 | 7–15 business days |
| Oceania | Australia, New Zealand | 1–3 business days | Free over $59.99; $12.99 under $59.99 | 7–15 business days |
| Central America | Guatemala, Honduras, El Salvador, Panama, Costa Rica | 1–3 business days | Free over $59.99; $12.99 under $59.99 | 7–15 business days |
| South America | Brazil, Argentina, Chile, Colombia, Peru, and other South American regions | 1–3 business days | Free over $59.99; $12.99 under $59.99 | 7–15 business days |
Shipping Carriers
We work with trusted logistics providers such as USPS, UPS, FedEx, DHL, and regional carriers to ensure dependable delivery.
Business Days
Business days are Monday through Friday, excluding holidays.
Possible Shipping Delays
Delivery times are estimates and may be affected by customs clearance, weather conditions, holidays, or other unforeseen factors.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can also track your order directly on our website.
Order Cancellations
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You may cancel or modify your order within 24 hours of placing it at no cost.
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If your order is not processed within 3 business days, it will be automatically canceled and refunded.
Countries and Regions We Do Not Ship To
Due to international regulations and sanctions, we do not ship to the following locations:
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North Korea
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Iran
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Syria
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Crimea Region
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Sudan
Contact Us
If you have any questions or need assistance with your order, please contact our customer service team:
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Email: help@kiaoa.com
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Phone: +1 (703) 356-7108
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Hours: Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: Closed -
Address: 715 S Washington St, Apt C2, Alexandria, VA, 22314, USA