Billing Terms & Conditions

At Kiaoa, we value transparency and clarity in all transactions. The following terms and conditions apply to all purchases made on our website.

1. Payment Methods

We accept the following secure payment methods:

  • Major credit/debit cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Digital wallets such as Shop Pay, Apple Pay, Google Pay (if available at checkout)

All payments must be completed at the time of purchase. We do not offer “cash on delivery” or deferred billing.

2. Currency

  • All prices on our website are listed in USD (United States Dollars), unless otherwise specified.

  • If you are purchasing from outside the United States, your payment provider may apply exchange rates and additional international transaction fees.

3. Taxes & Duties

  • Applicable sales tax will be calculated at checkout based on your shipping address and local tax regulations.

  • For international orders, customers are responsible for any applicable import duties, VAT, or customs fees charged by their country.

4. Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email that includes:

  • Order details

  • Billing information

  • Shipping information

5. Billing Errors

If you believe you were incorrectly charged, please contact us immediately at help@kiaoa.com. We will investigate and correct any errors promptly.

6. Fraud Prevention

  • All transactions are subject to verification.

  • Kiaoa reserves the right to refuse or cancel any order if fraudulent or unauthorized activity is suspected.

7. Refunds

Refunds are processed according to our Return & Refund Policy.

  • Approved refunds will be issued to the original payment method.

  • Processing time is typically 5–10 business days, depending on your payment provider.

8. Contact Us

If you have any questions about billing or payments, please contact us:

  • Email: help@kiaoa.com

  • Phone: +1 (703) 356-7108

  • Hours: Monday – Friday: 9:00 AM – 5:00 PM
    Saturday – Sunday: Closed

  • Address: 715 S Washington St, Apt C2, Alexandria, VA, 22314, USA