What products does Kiaoa sell?
We specialize in premium fishing gear, including Fishing Jigs, Hard Baits, Metal Lures, Pencil Lures, Soft Plastics, Topwater Ploppers, Spinning Reels, and Baitcasting Reels.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please check our Shipping & Delivery Policy for details.
How much is shipping?
Free shipping for orders over $59.99
$12.99 flat rate for orders under $59.99
How long does shipping take?
Orders are processed within 1–3 business days, and delivery typically takes 7–15 business days, depending on your location.
How can I track my order?
Once your order ships, you will receive an email with a tracking number. You can also track your order directly on our website.
What is your return policy?
We accept returns within 30 days of delivery, as long as the item is unused, in original condition, and in its original packaging. Please see our Return & Refund Policy for full details.
Who pays for return shipping?
If the product is defective or incorrect, Kiaoa covers return shipping.
For other reasons, customers are responsible for return shipping costs.
How long does it take to get a refund?
Once we receive and inspect your return, refunds are processed within 7 business days to your original payment method.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay.
How can I contact customer support?
You can reach our support team during business hours:
Email: help@kiaoa.com
Phone: +1 (703) 356-7108
Hours: Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: Closed