Shipping policy
Thank you for shopping with Clistos. We are committed to providing a reliable and transparent delivery experience for our customers. Please review our shipping information below.
1. Order Processing Time
All orders are processed within 1–3 business days (Monday to Friday). Orders are not processed or shipped on weekends or public holidays.
You will receive a confirmation email once your order has been successfully placed. Please note that during peak seasons or due to unforeseen circumstances (such as weather conditions or carrier disruptions), processing times may be slightly delayed.
2. Shipping Origin
204 N Wayne St, Arlington, Virginia, 22201-1522, United States
3. Estimated Delivery Time
After processing, the estimated delivery time is 7–10 business days depending on your location and the shipping carrier.
Total estimated delivery time: 8–13 business days.
Please note that delivery times are estimates and may vary due to factors beyond our control, including weather conditions, holidays, and carrier delays.
4. Shipping Costs
Free standard shipping is available for all orders over $50 within the United States.
For orders under $50, a flat shipping fee of $12.99 will apply.
5. Shipping Carriers
We ship using trusted national carriers, including:
- USPS
- UPS
- FedEx
The carrier used for your order will depend on the delivery address and the most efficient shipping method available.
6. Order Tracking
Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number.
Tracking information typically becomes active within 24 hours after the shipment has been dispatched.
7. Address Accuracy
Please ensure that your shipping address is accurate and complete when placing your order. Clistos is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by customers.
8. Damaged or Lost Packages
If your order arrives damaged or if your package appears to be lost during transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to help resolve the issue.
9. Geographic Restrictions
Currently, we only ship within the United States. International shipping is not available at this time.
10. Contact Information
Store Name:Clistos
Hours: Monday – Friday: 9:00 AM – 5:00 PM(EST)
Saturday – Sunday: Closed
Address: 204 N Wayne St, Arlington, Virginia, 22201-1522, United States
Phone: +1 703 351 7022
Email: help@clistos.com